Refund & Return Policy

Refund & Return Policy

You can return any of our products within 14 days of delivery for a refund if approved by the WillPowders Customer Service team.

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To be eligible for a refund, your item must be unused and in the same condition that you received it.

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30-Day Satisfaction Guarantee

Not sure if WillPowders is right for you? We offer a 30-day satisfaction guarantee on your first purchase. If you're not completely happy with your first product, contact our Customer Service team within 30 days of delivery and we'll make it right.

Items didn't arrive as expected?

If your items are damaged, missing or the wrong items have been sent please contact our Customer Service team immediately who will be very happy to help you.

Cancelling orders

We work quickly to pick and pack your items. Unfortunately, this means it is very rare that your order can be amended or cancelled once you've placed it. This includes swapping products, changing your delivery address, and changing payment methods. You can always return any unwanted orders to us for a refund as per the details above.

If you reject your order at the door, or do not collect your parcel from a sorting office, we will refund you once the parcel has been returned to us by the delivery service provider.

However, unfortunately, the courier companies charge us an admin fee upward of $10 for getting the parcel back to us and as such this will be deducted from your refund.