FAQ

Please check your order confirmation email for your tracking code to track your parcel. If you're still struggling, please contact us via our contact form

Oops, we all make mistakes sometimes. Unfortunately, once you have placed an order, we are unable to redirect it to a different address. Speak to Aus Post to see if they can help. Make sure you have your tracking code from your order confirmation email.

Super sorry, but once you have placed an order, you cannot add or remove products. However, you can manage your subscriptions in your account.

Occasionally mistakes do happen but we'll work hard to help you. For missing or incorrect products, please contact us via our contact form.

FFS! We're so sorry. Once your parcel leaves our factory, accidents can happen in transit. Please contact us via our contact form and let us know what the issues is.

FFS! We're so sorry. Once your parcel leaves our factory, accidents can happen in transit. Please contact us via our contact form and let us know what the issues is.

We sure do! We’re so confident in our supplements and powders that we offer a 30-Day Money-Back Guarantee on your first order. This way, you can try Willpowders risk-free. (Though we’re pretty sure once you start, you won’t want to stop.)

Which products are covered?

This applies to all products purchased directly from our website.

The fine print: It only applies to your first-time purchase of a specific product. We want you to test the waters, but if you’ve come back for a second pouch or a massive bulk buy, we’re going to assume you’re already a fan! 

How do I claim a refund?

If you’ve given it a fair shake and decided it’s just not for you, don’t sweat it. Just email our Customer Care super crew at hello@willpowders.com within 30 days of your purchase. They’ll give you the lowdown on how to send the product back to us.

Do I need to return the product?

Yes, please. To keep things official and make sure nobody is out there ‘re-gifting’ our products in an unauthorized way, we need the item returned to us (at your expense) before we hit the refund button.

What happens next?

Once we receive your return, we will refund the cost of the product to your original payment method. Just a heads-up: while the product cost is on us, please note that original shipping fees are non-refundable.

Please contact us via our contact form so we can investigate and get your your well deserved 10% off if this was your first order and you've signed up to the newsletter.

Please contact us via our contact form so we can investigate.

Oh no! That's not what we want! Please check that your billing address matches your card details, but get in touch via our contact form if you're still struggling.

Occasionally mistakes do happen but we'll work hard to help you. For missing or incorrect products, please contact us via our contact form.

Occasionally your bank may process the charge on a transaction before your order is processed. There may be some incompatible information that stops the order from completing. We can only apologise. Please get in touch via our contact form and we'll be more than happy to look into it with you.

We're sorry you haven't fallen in love with your product. Please contact us via our contact form within 14 days of receiving your order.

Unfortunately, we do not offer a click and collect service as all our products come straight from the WillPowders factory.

Either, log into your account where you will find your orders - the tracking link is within the details of your order.

Or, check your shipping confirmation email for your tracking number and track via Aus Post.

We deliver to Australia.

FFS! Sorry about the confusion, please contact us via our contact form and we'll help you get to the bottom of it.

Standard Shipping: $12.50
Express Shipping: $25.00

We offer express delivery and you can usually expect your order within 1-3 days. Unfortunately, this time line is dictated by Aus Post.

We ship from Sydney.

Standard
Same state: 3-7 days
Interstate: 3-7 days

Express
Same state: 1-3 days
Interstate: 1-3 days

You can take our Health Quiz to find out which products are right for you, read our How-To Guides, and read Davinia's books It's Not a Diet and Hack Your Hormones.

We suggest that you start your WillPowder's journey with our Swiss Bovine Collagen Peptides, MCT Keto Creamer and MCT Oil.

Check out product pages for stock updates. If you sign up to get a 'back in stock' notification, we will email you on the day it comes back into stock.

The product you want may be out of stock for a while due to high demand. We try our best to stay stocked, however due to our high product specifications we never swap out for cheaper ingredient replacements and may be at the mercy of the availability of ingredients from our suppliers.

You can sign up to get an alert for the particular product you want, and we will send you an email as soon as it is in stock.

Many of our products are suitable for differing dietary requirements. All our products have the suitability listed on the specific product page.

This will depend on the product and your intolerances or allergies. You can find out if products are right for you via the relevant product pages and ingredients list.

Our products have differing age suitability and you can find this information on the product pages. If in doubt, speak to your health care professional.

Unfortunately, Davinia receives thousands of messages on a daily basis. If she has missed your message, you can contact us via our contact form and someone will get back to you.

Unfortunately, Davinia receives thousands of messages on a daily basis. If she has missed your message, you can contact us via our contact form and someone will get back to you.

We do try to answer all direct messages on our socials, but occasionally some slip through the net. If you still have a question, please contact us via our contact form

Please bear with us, customer services are open from 9-5pm, Monday to Friday. Someone will be contact soon.

Please bear with us, customer services are open from 9-5pm, Monday to Friday. Someone will be contact soon.

Please contact us via our contact form and we'll get back to you ASAP.

Find the products that you want to buy, click 'subscribe and save', choose whether you want your products every 1, 2 or 3 months and add to your basket.

Log into your account and click "Manage My Subscription." From here, you can cancel or pause your subscription at any time. If you change your mind, you can restart it just as easily.

Your subscription may pause automatically if one of the products is out of stock. You will receive an email notification if this is the case. When the item comes back into stock, your subscription will restart.

Log into your account, click the 'manage my subscription' button - you can add, remove or change quantities of products here.

Log into your account and click the 'manage my subscription' button. You can change your payment details here by clicking 'Edit payment method' then 'Send edit link' at the bottom. This will send you an email with a link to update your card details

Log into your account here, click the 'manage my subscription' button then 'Edit address' - you can change your address here.

Sorry one of your heroes is out of stock - we hate that! Be assured that you will receive the rest of your subscription and we'll keep you posted about the problem child.

Your points will be added to your account 14 days after you have made a purchase.

You must have an account to be a member of The Good Fat Club and earn points for discounts.

Your points will be added 14 days after you have made a purchase, referred a friend (who is a new customer) makes their first purchase. Your points will show as 'pending' within this 14 day window.

You can only start earning points if you have an account. After you have set up your account, points will automatically be assigned if you make a purchase, refer a friend, like us on Facebook or Instagram or sign up to our mailing list. See our Good Fat Club for more information.

Unfortunately not - that would be a bit cheeky!

Points are added 14 days after you have made a purchase. If 14 days have passed and points still haven't been added, please check that you were logged into your account when you placed your order. You can do this via your account.

If you think we have made a mistake, please contact us via our contact form

When you refer a friend who not an existing WillPowder's customer, your points will be added 14 days after your friend makes a purchase, so make sure you give them a nudge!

We have made it dead easy to earn points which will be immediately credited to your Good Fat account. You can do this by liking us on Facebook or Instagram, creating an account, signing up to our mailing list or telling us your birthday.